Metrics are an important part of the Agile software development approaches like Scrum. They are however, like velocity, more often focus on the performance of the delivery team. What about the customers? In this article, Fabio Gasparri discusses Key Performance Indicators (KPIs) that will matter for the clients.
Even if Agile approaches favor collocated teams, distributed Scrum teams are more common that what you might think. Many Agile software development teams are based on a virtual organization.