More asking, less telling. As an agile leader, you can adopt the approach of humble enquiry to build relationships, increase trust and collaboration, and deal with the challenges of organizational transformations for your Scrum team.
This customer focus listening workshop covers the basics of customer development: interview, building questions and adopting your customers’ language. You will learn: * How to get insight out of 90 seconds, stakeholder, customer or annoying boss * Basics of interview technique (open versus closed questions etc) * Cognitive Biases * Aspirational versus Experience driven Stories (stopping your customers lying to you)
Whether you are implementing Agile in a small company or a large company, one team or numerous teams, there are several best practices that boost not only the speed of the implementation and not only its quality but also the most important key factor, the ability to stick for a long time and basically to create the right new DNA. This presentation describes the common mistakes that are usually done when adopting Agile and Scrum and how to avoid them.
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