Benjamin Igna worked with Ford Motor Company and lead the transformation within the launch of the new Ford Explorer (EV). In this presentation, he shares his learnings and approaches during the change towards agility of the CX organization across 5 different Markets and cultures affecting multiple hundred people in sales and marketing.
As you advance in your career, your responsibilities evolve from being a junior to a senior, manager, architect, or scrum master. How does this transformation affect your daily duties, and what value do you bring to the team? Can your team function efficiently without you?
This presentation allows you to understand how artificial intelligence (AI) can transform Agile and coaching practices, enabling more effective, personalized and scalable solutions.
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