Are You Really Delivering Customer Value?

Customer value. Everyone wants to deliver it. Everyone “believes” that they are delivering it. But are you? How do you know? This provocative talk challenges the audience to see their work in a different way and consider adopting value stream management as a means to become a more nimble organization that delivers even greater customer value.

The concept of value streams and value stream management has been around manufacturing for decades now, but has only recently been adopted in non-manufacturing work groups and industries. Software development and other work streams associated with technology selection, management, and end-of-life decisions benefit greatly by adopting this approach to designing how work gets done and measuring performance through the eyes of an external customer.

Video producer: http://gotocon.com/

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