For decades, product development has been focused mostly on the speed and efficiency of delivery. So now we are stuck in the quagmire of talking about the methods and activities of delivery rather than focusing on the actual goal – delivering high value to the customer.
Many people, even the people supposedly using Agile, have too much work to do. You have project work. You have support work, formal for customer support or sales, and informal for your colleagues. You have reports to write or file, time cards to fill out, or other periodic events. You know your multitasking is slowing down your work, making you crazy, and making it difficult to deliver your best work. You need a way to say no to more work.