Forty8Fifty Labs has announced the Real-Time Splunk Connector for Atlassian JIRA Service Desk. The new solution leverages advanced analytics and reporting to provide a big picture view across all service desk environments so DevOps teams can better understand the incident trends that often create persistent or intermittent service issues.
The Real-Time Splunk Connector for Atlassian JIRA Service Desk from Forty8Fifty Labs can trigger enhanced, real-time alerts within HipChat to arm development teams with the information and context they need to build system performance and reliability. Leveraging real-time Searches in Splunk to trigger configurable levels of service incidents associated with JIRA Service Desk, the new product empowers teams to close the loop on responses to issues taking place in their environment. Taking the value a step further, the new product also provides rich visual data analytics on both the operational occurrences taking place along with the Service Desk experience associated with it. This provides development and operations teams with an anytime, anywhere view of the state of their service request and delivers the detailed information needed to act fast.
Key features of the Real-Time Splunk Connector for Atlassian JIRA Service Desk include:
* Automated incident creation driven by real time search events
* Relevant troubleshooting detail linked directly to incident from inception
* Integrated alert notification to HipChat Rooms (when using HipChat)
* Rich Visual Data Analytics of both Incidents Patterns and Service Desk Experience